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Satisfied Clients
INDIVIDUALS
- It’s been months and I am still enjoying the benefits from the experience. The concepts and techniques - certainly helped me prioritize my daily work habits. - Vice President, Securities Firm
- What a wonderful inspiration you have been. I look forward to great conversations throughout the years. Thank you! - Entrepreneur
- Since you provided information in such a clear way on how to set goals, identify possible obstacles, and to proceed with action steps I now have a better understanding on the direction I should take for a calmer, healthier, and more productive life. - Executive Director, Not-for-Profit Organization
- It addressed the importance of developing the whole person and not just the business side. I have found the experience to be both rewarding and inspiring. - Plant Operations Manager, Manufacturer
- I am sure that my time was well spent and I have redefined not only my professional but also my personal direction. - President, Business Systems Sales Company
COMPANIES
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Our bottom line has more than doubled, from 1.8% to 3.8% of sales! Just to put things in perspective, the industry average ranges from 1-2%. - President, Food Service Distribution Company
- I think most critical to the [strategic planning] process’ success is that your structure and personal facilitation style consistently engages every person in the process - and as a result, builds a commitment to the outcomes. - Managing Director, Community Theater
- I have seen three major improvements in our operation:
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Team-based problem solving - when our employees have a problem their first reaction is to get together to solve it rather than to expect management do handle it for them.
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Goals-based action - we have increased both the level of individual control and the level of individual accountability in our organization by using goal planning and implementation as a primary mechanism for management.
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Understanding of vision - we involved many levels of our staff in the development of our vision of Customer focused, quality service. Our employees now see a bigger picture than they used to see and have changed some of their behavior to coincide with the vision.
The business outcomes of this process have also been measurable. As a result of our in-house improvements we have set new ridership records, increased the number of miles between accidents, trimmed our management costs and reduced the number of employee grievances.
Thanks for providing the structure which helped our organization change itself. - Executive Director, Transit Authority
- What we thought we needed was customer service training to learn to treat one another better. What we really needed was a catalyst for change, and that’s what we got. As tough as the funding climate is now, I don’t think we could have gotten through the most recent budgeting process without the teamwork that we’ve developed in our management team. - President, Continuing Care Retirement Community
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